Loading... Please wait...When customer service seems so hard to come by these days, we know that we have to go the extra mile to gain your trust…so we do. Below are what our great customers are saying about us and we’d love the opportunity to make you as happy as these customers.
What our Great Customers are saying...
Thank you. I applaud the way you support the products you sell. It certainly means that you have a lot of repeat customers and good recommendations from them. ~Chuck
Thank you very much for excellent customer service communication. I will be certain to rate Garden Tool Company on the Amazon website with the 5 stars you deserve!!! They are to be complemented for listing Advertisers on their site who demonstrate such outstanding service. With sincere appreciation, Chrystle
Just wanted to let you know my order arrived in good shape and at lightning speed. Thank you again for such fast service. ~Nancy
Thank you for such swift processing! I received these beautiful tools today; I did not expect to receive so quickly. What a nice surprise. ~Charla
My wife loved the perennial planter, and I'm sure she'll love this, too, and put it to good use as soon as spring arrives. Your company is now the first place I look for gardening tools because of your excellent service, and because of the excellent selection of high-quality tools that cover so many gardening tasks so well. Thanks for everything. ~Jack
Thanks for having such a great selection of tools for a life-time gardener from Chicago. ~Tom
Tools arrived safe and sound yesterday. Thank you for the excellent service. I found your site while searching for a soil scoop. Your site is very easy to use and you have an excellent assortment of tools so I am looking forward to doing further business with you. I would not hesitate to recommend your site to other garden tool enthusiasts. ~Michael
I wanted both of you to know how impressed my wife and I were with the service we received from your company. We located your company, put in an order and before we could leave the computer we had confirmation from you and shortly after a notice that it was on its way. That is the best response we have ever gotten from internet sales, which we do a lot of. Thank you both for your professional and timely response. ~Richard
I received my order today. I just wanted to thank you for very speedy shipment. No fuss no muss. You were a true pleasure to do business with. I will certainly come back again. ~Katherine
Just had to respond as I was pleasantly surprised by your response. Thank you and it is so nice to experience a friendly personal note in this age of interacting with machines. I will use your company again. I almost clicked on another well known site but choose you! ~Ruth
Wanted to thank you for your prompt service and for the good products you are selling. I think your way of thanking people while also doing marketing (hand written note, biz cards, holder) make excellent sense. Good for you! I wish you both much success and will, of course, make future purchases as needed and also spread the word among my gardening friends (or shall I say, fanatics!). I SO prefer shopping from companies where there is a sense of who the owners are. ~Myra
Your personal touch is reminiscent of the way business use to be conducted and it’s much appreciated. ~Cas
Everything about the order was good. The tool was sent to my daughter & her husband. I was kept informed about the shipping, the tool arrived quickly, they used it this fall, & I even used it when I visited them. We were so very pleased with the ordering experience from your company. ~Dana
You are a great company to work with, and I appreciate the personal response. It makes a difference, for sure. ~Anne
My order arrived in plenty if time for Christmas! I was very surprised and pleased. You get my vote for easiest to negotiate website, best customer service, and really good packaging...all details noted. I wish you much success. And of course thanks. ~Cathie
Thanks for the good old-fashioned customer service ethic, much appreciated. ~Judy
Great service. Great products. Everything was fabulous! When/if I need other garden tools I will be buying them from your company. Thanks! ~Ben
Most other sites' Terms and Agreements are tedious to read. Yours were short, sweet, to the point and fun. Thanks for taking the time to make them so! ~Susan
I am very happy with my experience on your site, service, and most of all, the great quality products. ~Elmer
Just wanted to thank you- your friendly and immediate service is exceptional. ~Anton
I think you are fabulous, even sending me the new handle before I had returned the one that was the wrong size. That is trust--and great service--not found often. ~Daryln
I appreciate how personable you were in helping me find what I needed. I plan on using the dibbler later this week as my tulip bulbs should arrive today or tomorrow, again thank you very much. ~Marshall
I love my weeder. Several years ago one of my daughters gave me a weeder but yours top it by a mile. I will only buy my garden tools from you. Service was fantastic. ~Birdie
Great products, great service. What more could one ask for! ~Joe
He loves his hoe and I so enjoyed my connection with you on the phone when I ordered. Nothing you could do better on this end. It was a pleasure doing business with you. ~Julie
Your service was wonderful...friendly and fast and helpful. I don't think it could be improved; I like you just as you are…Thank you... Kay
The cultivator I bought was a gift for the doctor I work with. He was very happy and surprised with the gift. I was very pleased with the price quality and shipping time. I will order again. ~Rhonda
The Dewitt onion hoes were perfect... phone service and shipping exemplary. Thank you! ~Jeff
The products arrived quickly and were packed well. My wife put them to immediate use and tells me that they are high quality and built to last. Thanks. I will shop with you again. ~Howard
We've really enjoyed the quality products from you - thanks for happy gardening times. We've always endorsed the philosophy of buying quality from the start to avoid long term frustration. Thanks! ~John and Kathy
The Japanese and Korean garden tools are truly fantastic for small garden spaces and small landscape maintenance. Service was superb! ~Dan
Blake and Anne - It's pure pleasure doing business with Garden Tool Company. The products are wonderful and your customer service is without parallel! I'm a very satisfied customer and find your website very easy to negotiate. Thanks, Cathie
Buying from your company has been nothing short of fantastic. Great communication through the whole process. Will continue to order with you. ~Kevin
I love all the products I ordered. You all are my 'new' go-to folks when gardening is the order of the day--and since I love playing in the dirt, being outside and gardening trumps housework every day!! ~Nancy
Fabulous, prompt, the friendliest.....simply the best service from an internet order EVER ! I cannot recommend you guys enough to all my friends !!! ~Jan
Just a word of thanks for your responsiveness to any issues. Your excellent customer service makes Garden Tool Co what it is!!! It is so refreshing to find great CS and also quality products that aren't mass produced in China! You are my 'hot button' for any gardening tool needs!! Thanks for being there!! ~Maria
I do not mind paying for quality tools and your customer service is great. As my old tools continue to break and need to be replaced you can bet who I will contact for a replacement. Thanks, Kenneth
It's been a genuine pleasure and opportunity doing business with you. I’m grateful and I applaud your commitment to quality and service. Many thanks and best wishes, ~Joe
I really enjoyed my experience with you guys and look forward to future purchases. Nothing but compliments on my end. ~Lynn
Hi, it's always nice to have a face to put to a name. You guys seem to embrace the type of one on one old school customer service that seems to no longer exist. It has been a pleasure to deal with your company in the past and this Christmas my wish list will be ordered thru your website. Regards, Robin
Thanks so much. That is the most user friendly website order I've EVER placed!! Thank you, thank you, thank you, Pat
I had been looking for quality garden tools and was lucky enough to stumble upon your site. The customer service is outstanding; the product was exactly as promised and we couldn't be happier. We have now ordered from you twice and my husband even called because one of the tools I had asked for wasn't available. He said you were extremely nice people who seemed to really care about their product, customers and service. We couldn't be more pleased and I am sorry to say don't have any ideas as to what you could do to make things better. Your website is easy to maneuver and we have given your name to several friends. I can't thank you enough for being so great to work with. We both wish you the best of luck in this economy and hope to be ordering more products in the future. ~Rebecca
I belie it was Anne who helped me with my purchase and she was terrific. Helpful - cheerfful - informative. My wife loved the garden goodies and I know I would have not made as good choices without her help. Now, if Anne could just come by and help weed..... Thanks again, Lenny
I have passed around your card to some of our other workers, and several have stated they'd like to order shears for themselves. Thank you for the excellent customer service. It's been a pleasure working with you. Best wishes, Ivy
My purchase with Garden Tool Co was probably my best internet purchase experience ever! I received personal notes to let me know that my order was received, when it was shipped (which was really! fast) and a little handwritten note with my order. Although the tools I bought are excellent and I use them almost daily, it was the sincerely friendly service and genuine gardening enthusiasm that made this such a wonderful purchase for me! Thank you so much for being so terrific! ~Cindy
You folks are great! Your service model is the best! Thanks for all you do. ~Greg
Received my order. Thanks, I've never received a package so quickly! Your Garden Tool Company has certainly earned my highest approval rating. ~David
All tools arrived in excellent shape. They look more like works of art. I keep them under lock and key. Thanks for everything. ~Thomas
Just wanted you to know that the tools came today and they are perfect! Thanks for all your wonderful products and the fabulous customer service. Best ~Jan
I have a complaint…I received my beautifully made English rake and Swiss loppers, but now I am completely unsatisfied with my old garden tools, and I will have to replace them all with your high quality merchandise!!! This is going to cost me a bundle!
Seriously, thanks for the quick shipping. I love my new tools and will be ordering more from you. Thanks, Michael
My tools arrived today. I don't know what I like better, the quick service or the quality of the tools. As I expected, the tools are of the quality that can be passed on from one generation to the next. ~John
The tools arrived and are VERY impressive. It was a genuine pleasure doing business with you. It was a quality experience. My very best wishes for your continued success. Thanks again, Joe
The weeder arrived in fine shape today. Thank you for your prompt and courteous service! Weeds in Michigan wait for no one. ~Nola
Just wanted to say Thank you for your sincere customer service and quality merchandise. My Felco pruners arrived yesterday along with my "gifts". It's always a pleasure dealing with you. ~Robin
Thanks for making such great tools available. Almost every weekend since March I've been out in the yard digging, planting, weeding, and otherwise enjoying gardening. Having well-made tools makes it all the more fun. ~Richard
Hello, I just wanted to contact you and tell you how great your tools are. I was the 2nd place winner of the Clarington Forge (Bulldog) Garden Tools. They have come in so handy this spring season. They are quality made tools that seem indestructible. Anyway, thanks again for the win and a great product. ~David
You've got an excellent website there. (And great customer service too.) Keep up the good work. Thanks, Shane
FANTASTIC – what friendly (and SPEEDY) service! Thanks, Barb
Just wanted you to know that the tools came today and they are perfect! I love them already.. Thanks for all your wonderful products and the fabulous customer service. Best— Jan
Keep the excellent selection of tools...there are some of us "out there" that appreciate quality! Thank you, BA
Thanks for the advice! I didn't even expect a reply before Tuesday - but I picked out a few things I want to try and placed my order today. I really appreciate your great customer service and selection of high quality tools - such a rare thing these days! I'm sure we'll be back for more! ~Stephanie
I want to thank you so much for your great service and very prompt delivery. I received my order today and I just LOVE, love them. I am so happy I found your website. Thank you very much, Georgina
The handle was just what I was looking for. Terrific product, terrific service and I will be back. Best, Clyde
You did a great job! The dibbler is better than the one I had before and it was shipped and arrived within days of the order. I will keep your site and when in need, I will order from you again. ~Helene
I was amazed at how quickly my order arrived. You web site was so easy to navigate around that I look forward to using the Garden Tool Company in the future. Thank you very much! Kind regards, Kimberly
Thank you for being a wonderful on-line company. I always check your web-site first before I purchase any garden item. ~Bob
Really appreciate your fine service and I couldn't be happier!! Can't wait to find more things to buy from you. Regards, Ronna
Hey guys, my best friend absolutely loved the gift I got her, said it was the most beautiful fork and trowel set ever and was getting special hooks for them! I'm not much of a gardener myself, but thanks so much for your excellent service and products. ~Felice
I think you are doing a great job and I am very pleased with the service as well as the tools. The package felt "hand packed with care" and the tools are awesome! I will be buying a couple more soon... so keep up the good work! ~Sue
I was pleased to find my order on my front steps. That was quick service!!! I will make it a point to recommend your company to as many farmers and gardeners as I know. Please have a nice day! ~Hunch
I ordered a set of kids garden tools on May 23rd and they came today on the 24th!!! I believe you guys are the fastest company to ship stuff out! GREAT TOOLS...my kid just loves them. Thanks again for a great product and fast shipping. ~Laura
WOW! Just got my order today. I don't normally write reviews but your service was exceptional and fast. (I can't believe it but you even wrote a hand written thank you note on the receipt?) I do look forward to another shopping delight with your company. Thank you. ~Jacquie
Great place to buy garden tools with excellent customer service even when I had a small problem. ~Gail
I can't begin to tell you how happy I am with my tools. I always looked for antique hand garden tools because they are crafted for strength and durability. Also anything else I put them through. When I lost my garden weeder somewhere in 11 ac. last year I was heartbroken. Every time I go out, I still look for it. But the weeder I have now dulls the pain of the loss of a good tool. ~Eliza
Thanks so much. You guys seem have just about the best customer service I can imagine. I'll be sure to spread the word! ~George
Keep up the good work. I will certainly buy from you again. ~Lee
I love the tools from your place. They are not only very useful but also beautiful and very sturdy. I don't know how you shipped them so fast . I really appreciate the excellent service. Thanks, ~Tram
Your company gave me the quickest most accurate transaction of any Internet company I've ordered from! ~Angela
The order came so quickly and they are just what we wanted. I haven't had such good customer service in years. I will tell my gardening friends about you. ~Powell
I don't know how I could have gardened all these years and not known about you! I am 78 and now living in southeastern Arizona, but I am still gardening. I have had several Cape Cod weeders over the years but somehow misplaced the one I was using here. Since gardening without one was not thinkable I just put the item in Google and up came your site. I was thrilled to see the one pictured and ordered it immediately. I think it came by carrier pigeon. I have to say it is noticeably better than any other I have had: well shaped handle solidly attached and a blade I don't have to ask my husband to sharpen. I am so glad to know about you and will certainly order from you again. Thank you! ~Susan
Awesome! Love this sort of responsiveness. Thanks for being in business! ~Geoffrey
Once again...beautiful things and an uncommon customer commitment and that is the kind of thing that sets you and your company apart from the crowd. Thank you, ~RB
What a wonderfully personal company you have. Keep up the good work. ~Martha
The tools are great ... I hope to get many years of enjoyment from them and pass them on to the grandkids! ~John
Thank you for the great communication and for shipping my order out so fast. The tools that you sell are very hard to find in brick and mortar stores, thanks for stocking them. Glad to support a great company like Garden Tool.Co.! ~Michael
Greetings! Thanks so much for your incredibly fast service. You blow me away. I placed my order on Thursday (I think) and there it was on my doorstep on Saturday when I got home from work. I opened it immediately and headed right to the door with the new Felco and DeWit Spring Tine Hand Cultivator. You're the best! Thanks for such incredible service and great products. -Jill
|
So glad I found your site, will certainly send more business your way. Nice to see such a personal touch from the cyber world. -Barbara THANK YOU....that was the fastest delivery I have ever had from an internet purchase. I'll keep your cards for future orders. -Paula Thank you for offering the items you do and the quick service you and Garden Tool Co. supply. Looking forward to working with you in the future. -Dave My awesome pruners arrived today. What prompt service, amazing. |
Thank you for the personal touch in contacting me via
email, as well as enclosing a note of your own to me with the tools.
I value such traits as I can tell, in my first experience with your
company, you hold. Traits like timeliness and communication, as well
as gratefulness for business, are important and they ring through from
your company! Thank you again, Rachelle
You guys are the grestest. I love the great quality and that hoe is just to cool. I've hoed everything in sight and it was so easy to use. I will be buying more of your stuff, thanks -bob
Thanks so much for the super fast response! I'll absolutely be ordering from you again because I think my wife is really going to love these DeWit tools. Thanks again for the outstanding customer service. -Jarrod
Received my package yesterday and I couldn't be happier! Your personal note was a great touch to the whole experience. Wish you and your business the best of luck and I'll be sure to buy from ya'll again!! -Robin
I received the perennial planter this week. It's just perfect. Not only is my Dad a gardener he also spent time in the Netherlands and is very fond of Dutch products. He will be so pleased. Thank you again for your attention to detail and wonderful customer service. -Ann
Amazing service. I ordered the garden tool on Thursday and got it today, Saturday. Great service. -Becky
I received my tools today. Your service is impeccable and the quality of the tools appears to be even better than I expected. Thank you again for such stellar service and what appears to be a quality product. -Teresa
Thank you for your personal email note! I smiled reading your note… as I realized it is a LONG way until the next weed season. J I appreciate the quick service and have booked marked your webpage. -Bonnie
I appreciate the prompt shipment of the order and your customer service. I thought the pictures and descriptions of the tools are very helpful and ordering was a snap. -Sherry
Thanks, Blake. BTW, your website, especially the ordering page is just really neat. The client interface is unique and very pleasing to use. Great job. -Roberta
Can't think of a way you could improve the way you do business. Thank you again. -Ernesto
Thanks very much, and I really appreciate the personal touches you provide. Keep up the good work, and I will spread the word to my friends who are looking for garden tools. Have a good day. -Lee
You are clearly doing something right, and I greatly admire the care and attention that you are lavishing on your customers. Naturally, it makes me want to continue to do business with you and to recommend your company and website to friends - which is precisely the point I suppose. -JT
You two are VERY GOOD!!!!!!!!!Impressed with your site, the signed card that came with delivery, and your follow up. Of course the product and price was good but your attention to detail is better and most impressive. I(David) will probably have to copy some of your "follow up" in my business, because you have impressed the hell out of me. ~Jan and David
I could not be happier with the service and quality of the products. This will be my first stop for garden tools from now on. - David
You guys are amazing. I got my order so fast! And was so happy I found these tools again.
Thank you so much for everything! - Mary
your company is great.
the customer service is great.
i will for sure order from your company again and i recommend it to friends and fellow farmers.
keep up the great great work.
thanks so much for creating my favorite tool ever. push hoes are the best!!!
I thought the buying experience was great. The process was easy and seamless. The quality of the product was great. Your communication was also great.
Thanks again, -Todd
You are amazing.
They have already arrived, and look wonderful.
Thank you so much; you are my favorite company in the whole world.
Heather.
I've ordered a few products from Garden Tool Co. and have been very pleased with the website - easy to navigate and find the products I want - easy to order.
The products have always been shipped promptly. Anne & Blake are so nice and always include a personal note with the shipment.
Thanks for making my online shopping experience so easy. - Jan
I appreciate everything about your website: the clear description of the tools, the easily navigated pages, and the friendly personal service. You have a repeat customer in me. Thanks. - Marie
Just wanted to thank you for the excellent service. I received the hoes on Saturday and couldn't believe how fast you got them to me. My sister and I have been looking for this type of hoe for several years. Smith and Hawkins used to sell them and then discontinued carrying them. We were delighted to find that you had them in stock. Yes, we love to garden and these hoe's are the best!
Again, thank you very much for the wonderful service. - Deborah
I love the three tools I purchased from your website. They arrived promptly and are really nice quality... Five Stars for you, and for the tools. Thanks. - Ellie
I have been very pleased with ordering tools from your company and I plan to call on you guys when the need arises again! I am not used getting personal emails from companies that I order from but I like the personal touch! Keep up the good work!
The tools are awesome, - John
The Daisy Grubber Weeder arrived already. I ordered it on the weekend, and it got here on Wednesday. Good job! - Robert
I appreciate the follow-up. I was extremely impressed by the entire process of purchasing from your site. You definitely strive to provide that extra bit of service and it shows.
I was even more impressed by the quality of the tools. I call them my heirloom tools as I hope they will be passed down to my daughter.
I highly recommend your site and the Clarington Forge tools.
Keep up the good work, Travis
I was very happy to find your website and I appreciate the explanation about Clarington Forge. The entire website is well designed, informative and easy to use. Plus, your caring comes across.
The USA could sure use more vendors like you guys. Thank you for being.
- Barbara
I just wanted to write back and let you know, I am enjoying the tools and they are perfect for what they are made for. You've got a great store!
take care and till next time, - A.j
When was the last time a company contacted you after your order to find out if you liked their products and service? And, when I complained about a product, they immediately wanted to replace it with something significantly more expensive. I'll never buy tools anywhere else now that I have found Blake and Ann. Well done Garden Tool Co.!
Once again, can I say how impressed I am by your service!
Please quote me. I won't go anywhere else for tools now that I have found you!
Best, Mary
I wanted to let you know that I am very pleased with the "Japanese Army trenching tool" obtained from you several days ago. It is exactly what I have been looking for and is very useful. In these challenging economic times it is good to see a domestic company providing good products and excellent service. I wish you success in the future.
Sincerely, - Stanley
I just received my new tools. These new tools are sturdy, well crafted, with good pitch and beautiful handles.
Your service is prompt and outstanding! Thank you.
Sincerely, Estella
U ROCKED MY WORLD YESTERDAY!!! Thought it was Christmas day for me after receiving all my goodies. Anyway, I was having so much fun unpacking (nice pack job by the way!) pruning and digging, I did not stop to email my thanks. THANK YOU THANK YOU!!!
I will recommend your company to anyone that is serious about getting the best in gardening gear as well as fantastic service!
Sincerely, -Terri
Thanks...you were very helpful. I appreciate your sending the garden tools so promptly. I like both garden tools very much and am putting them to good use. - Louise
Thanks for the very quick turnaround shipping and for following through with your email– we love it when that happens!
Your website, by the way, is clearly head and shoulders above others.
I’m sure we’ll be doing business again with you. There’s a big wish list going.
Cheers, -Tony
I want to thank the Schreck's for providing such a nice online shop for gardeners. It's wonderful to find a place that offers such a great selection for those of us who are left-handed!
It's refreshing to see the owners take such a personal interest in providing excellent customer service with prompt delivery.
Thank you!
Thanks so much, I was so excited to see such quality tools, I had to have some for myself and daughter. The older you get and a little bit of arthritis sets in, you really appreciate a well made and well balanced tool. I love your site and will continue to tell family and friends about it.
Thank you so much for the email and friendly service, -Anne
There was a little mix-up about the order, and I was only sent one of each instead of two. You couldn't have been more gracious when I left a message. I couldn't believe how quickly both orders arrived. I am a huge fan of your-- both of the quality of your products and of your service-- and have recommended you to friends.
-Heather
Many thanks! Your company has been a delight so far. Great web site, easy to order, great descriptions, pictures, etc. for the various tools and your personal thank you to boot. As a company owner myself – I am impressed.
-Chris
You're company is great. I was so thrilled to find a source for Bulldog Tools in the US. It was easy enough to find you with a little research under bulldog tools. Shipping was reasonably quick and not to expensive.
Thanks i'm loving using the tools, -Julie
Hi there, I wanted to let your company know that I am really happy with my new tools and with your service.
Thanks, Kelly
Thanks for the great service! Rake came Tuesday in perfect condition and has already been put to use! Thanks for carrying these wonderful English tools. I'd pretty much given up ever finding it again.
Have a great season! -Jill
The spade arrived yesterday and it's wonderful! In these days of flimsy tools, it's nice to see something that you know won't bend or break off with the least bit of strain. I'll be sure to keep your site on my "bookmark" list.
Thank you ever so, -Karen
I haven't been able to find such good quality garden tools at stores around here, so I'm glad to have found your website. Great customer service too. Thanks! - Candace
I have to say thank you for your personal attention. I'm thoroughly impressed and will be a customer for life. I'm just a home gardener and my purchases won't amount to much, but I've always been willing to pay for quality and always respond to this sort of service.
Thanks again, -Scott
I appreciate the prompt, hands-on approach which you folks use in operating your business. It appears you have excellent products and you really keep your customers informed.
Thanks, -Tom
I have been telling family and friends b/c this buying experience has been flawless and I thank you so very much. I hope you can continue despite the trying economic times.
All the best, -Dana

I was delighted to find your website when I searched for a garden fork to replace my "big box knockoff" that recently broke trying to dig up asparagus roots. Seeds of Change carries the same Clarington Forge items but I really like being able to send my business to folks like you and Anne. Nice website, great products, and real folks making a living filling a specific niche - that's a plus in my book. Anyway, it's nice to see home folks doing well, and a pleasure doing business with you.
Cheers, Kay
"where have I been all these years".....it's always been a shovel.....lifting earth!!! instead of forking the soil and breaking it up,,,,aerating, etc. AS I look at your Store I can see a 32 inch spade calling my name.....told a client about your store...John
Could not find that tool anywhere so I bought 3. My wife had lost hers so now she has a new one, a spare and one we gave away as a present to another gardener who admired it.
Aloha, Tom
I have been extremely satisfied with the service you have provided. my sister loves her gifts and they arrived before her b-day. as an avid gardener, i'm really impressed with your selection of tools.
Thanks! Pete
Got my Cape Cod Weeder. Love it. Thrilled with your fast, friendly service and high quality. Eager to write a super review. Please send link for doing so.
-Ann
You project a great attitude and I've enjoyed your personal touch like the hand written thank you on the invoice. One problem with Clarington Forge tools is that one lasts a lifetime - no planned obsolescence here! If I need another CF tool, I'm calling you. I'm well satisfied with the product and with your company. May all success and happiness be yours.
Best wishes, Francisco
The site is great - easy to navigate, great tools and definitely like the e-mails.
-Tommy