What our Great Customers are saying...

 

Wow!  Thank you for the thank you!  And what amazingly wonderful customer service!  You bring back the good old fashion quality that is sadly lacking these days.  Thank you!    ~janis

 

"I have been a gardener for over 60 yrs now.  My father was a rare businessman who took his customers needs above his own.  There might be other places you can find the same quality as The Garden Tool Company but whatever the price, you will rarely find a couple that knows the real meaning of service.  Their tools are GREAT, their service and integrity are even better.  I never write these kind of things but the Shrecks are worth it. Support them and you will get great products and great service, I could not recommend them more highly." ~Dr.Barney

 

I am so impressed by your company--not just the personal contact and fast shipping--but also the pleasure of buying a high-quality tool from a small company. I have had orthopedic surgeries and recently lost my husband, but I know I can manage my gardening tasks with the assistance of this extraordinary tools. Thank you.  ~Fran

 

I received my brand new Sneeboer tools yesterday and I am so excited!!!  They are so beautifully made that I am tempted to display them on my dining room wall as art pieces -- no kidding! But the real test, of course, is in using them, and I didn't waste any time before running outside to dig...

 

Oh happiness, it's like cutting through butter!  I edged a sizeable section of my landscaping in under an hour using the edging knife, spade, and border fork -- tremendous!  And the narrow blade trowel is going to be my best friend for weeding.  It's going to be fun playing with these and all the rest, too.  I have a bit over 11 acres that I'm (slowly but surely!) converting to organic gardens and orchard -- nearly all by hand -- so these tools are going to earn their keep.

 

***Thank you*** for providing excellent service -- personal notes, careful packaging, speedy shipping.  I am just thrilled to FINALLY find high quality, well crafted, sturdy, comfortable tools.  I may not "need" anything else, but you can bet I'll be back for more goodies.

 

It's been a great pleasure doing business with you and I wish your enterprise great success,   ~Sonja

 

Many thanks for your note and the prompt service. I always try and support small businesses whenever possible and you have some wonderful items and really good prices. I received my shipment and everything is perfect. I most definitely will be ordering from you again and referring your site to my friends and colleagues.  ~Best -Tara

 

I am truly amazed that we got our tools already, it is Friday, and we ordered them Monday. It doesn’t get any better than that! Thank you for a most excellent service and products. You have won us forever.  ~Marilyn 

 

I just wanted to say thank you for the excellent service.  From navigating your website, placing the order and quick delivery, everything was top notch.  I look forward to ordering from your business again. ~ Adam

 

Your customer service is why I have returned. It is a plus that your products are second to none.  It is apparent that your care about the experience that your customers have while purchasing products from your company.  By doing so, you have probably built a loyal customer base that appreciates the personalized customer service that you provide.  I know i will be back.  Thank you for setting an excellent example of what true customer service looks like. Thanks, Bret

 

I just wanted to say thank you so much for how awesome you guys are! My husband and I are starting a small farm and I almost cried with excitement to get all of my beautiful new tools so quickly! I am all set now to tear up my poorly landscaped acreage and turn it in to a place of peace and healing and of course, delicious food! Thank you so much again! Blessings!  ~Allison

 

Blake and Anne: I am writing to thank you for your excellent service.  I am an avid landscape gardener and very much appreciate the quality of DeWit tools in particular.  I recalled seeing a 5-tine DeWit cultivator on the internet sometime ago, but couldn't recall exactly where.  When I found the Garden Tool Company website, I inquired as to whether this tool was still available.  Your prompt response indicated it was and that you were happy to include it in your next order from the DeWit Company in Holland.  Because of your prompt and encouraging reply, I decided to investigate your website further, and placed an order for several more DeWit tools from you.  Because I was in no hurry for the items, I checked "Economy Shipping," expecting to receive the items in several weeks.  Instead, they arrived in six days.  Further, there was a handwritten note on the invoice thanking me for the order, and signed "Blake and Anne," whom I assume are the owners.  Whenever I receive this kind of on-line service, it encourages me to be a return customer.  And I will be.  From now on, you are my garden tool company, notwithstanding the fact I have a Home Depot within 2 miles of my home.  Thank you again for your excellent service and personal attention. ~John Ray

 

I just ordered this fork, which is very similar to the Smith & Hawken fork we've used and loved for 20 years, for my niece who is getting married and who is an accomplished vegetable gardener (without a fork). I added a comment to my order that it was a wedding present, and within a few minutes, I received a phone call from Blake, who offered to add a gift card to the order. This was just a wonderful gesture and I appreciated the personal call from this great little company!    ~Bill

 

Thanks so much for the extremely prompt service. I rec'd the trowels in the mail today (remarkable) and I love the tools. You can be sure I will order from you in the future, and as I said before, I will and have passed along your company info to my gardening friends with the highest recommendation!   Thanks again!   ~Kenneth

 

Thank you for the super fast service on my recent purchase!   ~Charles

 

I love your site.  It has tools I can't find anywhere else. Your service is great.  I appreciate your extra effort.  Thanks,  Dana

 

Just want to thank you for the amazing service! I received that garden fork on Saturday as you said I would and it looks like it will hold up for years and years, even with the rock hard dirt we have in our yard at the moment.

 

Thank you not only for the quick delivery, but for filling a need in the garden community. While the box stores are convenient, having tools that will last (and are reasonably priced for the level of quality), is so much better than continually having to return to the "convenient" store to get replacements for broken tools.  I look forward to doing business with you again. Sincerely, Nancy

 

My rake came on Friday as scheduled. I love the look and feel of it and am looking forward to many years of use. This was my first purchase from your company and it was the very best online shopping experience ever. I will definitely return to buy more tools in the future and will recommend your company to my family and friends. Thank you again for the wonderful service and quality product.   ~Cheri

 

My new Garden Tool dandelion digger arrived and we are quite pleased with our purchase. The quality is excellent and we've already used it on the front yard. Thank you for the tool reservation, remembering our request and mailing out right away. Great customer service!   ~Linda

 

Thank you so much.  My tools arrived today, the look great and are incredibly sturdy.  Just what I was looking for and the beer cozy is great.  Retailers like you are a treasure!   ~Penny

 

After perhaps 20 years, I lost my trusty and beloved Smith & Hawken weeder, an offset-head back-curved blade that sliced weeds off at the roots just below the soil line. After looking in vain at most of the gardening sites with which I was familiar -- including Smith & Hawken, which has been swallowed up by Target and no longer carries the good old tools it used to sell -- I lucked out and found a blog post on just this subject on Garden Tool Co’s blog.

A few clicks later, I was on the Garden Tool Co. site looking at the most comprehensive selection of fine, hand-crafted weeders I could have imagined. I found not 1, but 2, variants of the same product from different manufacturers -- both established Dutch companies -- and the hardest thing I had to do on your site was figure out which of them to choose. If I'd not been determined to get an exact replacement, there were perhaps a half dozen other similar tools available.

Navigation is a dream, the site is well-organized and tasteful, there were videos for both products (including a review of one of the two tools I was considering by owner Blake Schreck), and the order process was as smooth as the passage of the weeder through the dirt around a plant. Seriously, if you have weeds, you need one of the Dutch Hand Hoes Garden Tool Co. sells.

A couple of hours after I placed my order -- on a Saturday evening -- I got a personal email message from Blake thanking me for my order and telling me it would go out Monday. Then, Sunday (today), I was browsing on the site and discovered something else I absolutely had to have. I emailed Blake and asked if I could add that to the order; unfortunately, credit card laws don't permit adding something to an already approved order, but he offered me the choice of calling him Monday morning or placing a new order online, and he'd cancel the first.

Top-notch quality and responsive, personal customer service is a hard combination to beat, and my only regret -- as someone else noted in the customer reviews -- is that with a lifetime guarantee on the Hand Hoe I won't ever need a new one (unless I get careless again) ... but Garden Tool Co. will be my first stop the next time I'm looking for another tool: the selection is immense, the quality is easily visible from the pictures and descriptions, and I know I'll be treated right.

-----Just posted an addendum to my comments on Dave's Garden. The package arrived, and even though I thought I was prepared for the quality of the tools, I am sitting here grinning like an idiot. I swear that this hoe is better than the one I lost; I wish I hadn't had to spend the money, but it was money well spent given that I lost the first one. The only bad news for you is that I'm going to guard this one with my life, so I won't have to reorder anytime soon, and I'm between jobs so I probably won't be ordering much until things get better -- but I have a few friends who will love to know about your site. Thanks again.   ~Jon

 

Hi... I just wanted to take a moment to thank you for the kind and personal attention you gave when filling my order. Not only did someone call me 3 minutes after I placed my online order (to offer to include a personal birthday gift card), but you took the time to pack the items nicely, and ensured they arrived on time for my daughter-in-law's birthday. She was thrilled with all the tools, saying they are all very high-quality tools, and she can't wait to use them all in her rose and herb garden. I will definitely use your company again.  Sincerely, Deb

 

I love doing business with you -- such great service!   ~Cathie

 

Thanks very much for my recent order of the 3 Clarington Forge pieces. They are fabulous! And I want to compliment you on your service - from the acknowledgement email to the super fast turnaround on the shipment. You folks are just awesome.  Best, Tim

 

Your tools are amazing. I have gardened for many years and have always found the tools available to me lacking. Your selection is fabulous - solidly build, nice wooden handles, and a tool for everything. Thank you for finally filling this void!   ~Michelle

 

I just wanted to let you know that we got our new tools today .... what AMAZING service from you! We ordered the cultivator for my mother for Mother's Day, on Monday, and here it is Thursday and it is here! Thank you, thank you, thank you!   ~Rhea

 

Received the tools last week and gave them a good workout in the garden.  I couldn't be happier!  Unfortunately I now have a formidable arsenal of high quality tools that will probably last a life time.  Your customer service is awesome so I'll be sure to steer people your way and maybe stop by on our next trip to CO.  Thanks again, Luke

 

It was my first time to your web site, and I like everything about the experience- hard-to-find tools, layout, descriptions, ease of use, quick shipping, and the cherry on the sundae, a very nice email from the owner!  The hand mattock I have had for 20+ years is lost somewhere in my one acre yard, and it is my favorite gardening tool- I'm thrilled that you carry it.  All best, Elise

 

Thanks the order came just as expected, and I have to say, that is the quickest e-commerce service I have ever experienced.   ~Margo

 

Thank you for my order. I ordered on Friday and received the tools this afternoon. I can't get a letter mailed on Friday delivered on Monday in Rockland County, NY and you were able to do it from Colorado! Outstanding.

The quality of the tools is also impressive. The R & R trowel is great; I already tried it out in my fern garden. This is my first experience with a DeWit tool and I see the quality I have been missing for thirty years of gardening. Thanks again for the speed of shipment and the excellent packaging. I most definitely will be back.   ~Frank

 

You guys are awesome - great personal customer service. The tools have been fantastic.   ~Kit

 

You have a most excellent website!!  I work with software, and I shop online a lot.  I am impressed with the directness of your products – no digging around, photos are right there, multiple views of each item, excellent stock of quality pruning shears, and a feeling of dealing with a small shop of experts in gardening.

Truly a pleasure in these days of robotic websites, faceless stores, incompetent help, poor site navigation, and third rate product.

I commend you highly and I will check out your pruning shears to buy some good ones, as well as other gardening items.  Very truly yours, Martine

 

Barely placed my order and my wonderful Sneeboer tools arrived today.  I can't wait to use them.  Love the old fashioned customer service I get from your company.   ~Jacquie

 

Thank you for the wonderful service.  I am very happy with my hoe and plan to order more tools from you in the future.  I will tell my garden club friends about you also.   ~Linda

 

I want to thank you for your outstanding service regarding my recent order.  I called you last Friday about the hand hoe that bent on its second use, & received a replacement yesterday (3 days later).  Anne, you were lovely & helpful on the phone, & I appreciate it.  I decided to try your site for quality garden tools after hearing Blake's interview on We Dig Plants. The Dutch hand hoe is fantastic -- saves time, aggravation & my back!

You & your business are as advertised.  As you can see, I am copying this email to some gardening friends & programs.  People who spend a lot of time, energy, money & emotion on their gardens deserve to hear about you. Thanks!  Judi

 

Hi Blake, Thank you for the personal touches and thanks for your commitment to quality; I knew you were out there somewhere. In a disposable world, it's nice to be able to buy quality merchandise that will not have to be replaced every year . . .

May your business continue to be successful.  I will let my friends know about you.  ~Carl

 

Hi, just wanted to say that my sister received the hoe today.  She couldn't have been more pleased!  Thanks for giving such great service.  It was appreciated!      ~Arch

 

I am glad I found your company. I live in Lexington, KY and I could not find quality garden hand tools here. I appreciate your efficiency and very good selection. The educational articles about the tools are very good. I plan on placing many orders in the future and putting items on my Christmas, birthday and father's day request list. God Bless,  Ken

 

Can't believe you got it shipped out already. Your website is now on the gardening favorites on my computer. Thanks   ~Phillip

 

You guys make it awfully pleasant to do business with.  Even though I have to work 3 jobs to buy your tools, it's worth it.  (Just kidding)   ~Melvin

 

The hand rakes came today (very nice), and I just wanted to let you know that I'm totally impressed with Garden Tool Company, from your well-organized and easy to navigate website to your totally awesome shipping process.  Best regards, Dave

 

I read a lot of the reviews about your company prior to my first purchase and remember thinking 'wow this sounds too good to be true'.

Well I quickly learned that first rate customer service really does exist when I made my next two purchases! I immediately received an order confirmation and notice that my items would be sent for shipping that same day! My tools are top notch quality and I use them all the time. I've put the Shrub Rake by Burgon & Ball through some rough work and it still looks brand new. I have several DeWit tools which are some of my favorites. When I need something new I'll definitely return to the Garden Tool Co. for all of my gardening purchases!   ~Deborah

 

We are so happy we found your company! I work in customer service and must say that your customer service is what made me come back to you folks. When I first bought my hoe, the handle kept popping out. I expected a battle as with most retailers, but you guys bent over backwards to get me another as quickly as possible. I love my hoe and have a hard time not bringing the Hori knife to work! That is why we ordered again today. Thank you for doing it right!

Your email is such a wonderful touch! You know we'll be back and hopefully some friends we've invited to check you out will support you too! Sincerely, Martha and Kurt

 

My son loves his tool set!!! I never usually take the time to make comments but I must tell you that your customer service standards are SUPERB!!! Everything from ordering the product, fast delivery schedule, to the personalized letters, email correspondence, and even the handwritten message on the packaging are phenomenal and make shopping with your company a pleasure! I will definitely be making future purchases and have and will continue to recommend you to friends and family members. If every business dealt with their customers with the integrity and personalization that you do, our economy would not be in the state it is currently in! I applaud you not only for your excellent products and services but also the manner in which you run your company. Your efforts will surely pay off.   ~Danelle

 

When someone mentioned we needed a garden fork, I said “let's check with Garden Tool Co." And sure enough, you had one that fit, our requirements!! I appreciate your service.  It's hard to find quality, well built garden tools. But you guys fill the bill in my book!!    ~Rene

 

I'm not sure what you could do better other than help other companies with their customer service practices...everything with my order and the Hori Hori I got for my father is great.   ~Howell

 

I received the lovely tools in 36hrs, you are amazing! I have already given one of your cards to a neighbor who admired the bush wacker. Thank you for your incredible service.   ~Sarah

 

Thank you for the personalized service. I live in the country so do a lot of on-line shopping for items I can't get in my town of 2000 rural souls. I've always given up the personal touch with web sales - until your company. I'm very glad I found you on-line. This spring I'll be digging in the dirt at a new home, and will remember you when supplying myself (or my sisters) with new tools. Thanks again!   ~Connie

 

Anne, it looks to me like you have the best service in the world.  I already feel loved and don't even know you.  Keep up the good work and I won't forget you folks, thats for sure.  God bless you with all the business you can handle.  Also, just as a side note, I had a terrible time finding the swan neck hoe and you had a bunch of them at the best prices.  Thank you.  Betty

 

Anne & Blake -Received the garden fork and double hoe today; excellent quality!  I can't stress enough how pleased I am in doing business with you folks. Rests assure that I will purchase my future garden tools from you. Blake, again, thanks you so much for your help.  Best Regards,  Jeff

 

The tools arrived yesterday afternoon in great shape. They’re beautiful, another example of the saying “you get what you pay for.”  Thanks.   ~Christian

 

Blake and Anne have totally earned my trust. The products are outstanding and the customer service is even better. I'm already planning my next order!! Thanks so much for everything.   ~Melissa

 

Part of the reason I am ordering the weeder (requested as a gift) is the quality of the one I already received and the speed that it was delivered; mostly, however, I am ordering from you because of this personal thank you. I so miss the good customer service and personal sign of appreciation in business these days. I was a business owner for 14 years and also personally thanked each customer. So, thank YOU for making me feel like a valued customer!   ~Barb

 

Thank you for the personal touch, I love my new tools and will certainly shop with you again.    ~Robin

 

I love the hand tools I ordered for both quality and value. Garden Tool Company's customer service is superb! Thank you for a very enjoyable buying experience.   ~Claudia

 

Love your customer service, speedy delivery.   ~Barbara

 

Thanks for making my shopping experience with you so personal and for your follow-up.  We will definitely shop with you again as the need arises. It seems like it is harder and harder to find tools of this caliber.   ~Margaret

 

Thank you for providing a wide range of tools that will last a lifetime. As my grandpa used to say, "I'm too poor to buy junk that will break." ~Nancy

 

I had THE MOST WONDERFUL EXPERIENCE ordering from you. I hope I can find more things I need! Thank you for being a personal business (for 25 years, my wife and I did the same thing in the art/publishing world. The new 'corporate' owner doesn't get it).   ~Don

 

Oh my gosh!  I got everything today, it's 70 degrees (sorry, folks, you'll just have to eat your hearts out!) and my Japanese knife is muddy as is my hand spork.  Honestly, I feel as though I've been using a teaspoon and butter knife to garden all these years and now I have some serious tools!  Blake and Anne, you have really lightened my chores and burdens in this big, old garden of ours and made me a very happy woman indeed.  I will be ordering more for my nieces who live in Utah and Home Depot is their only gardening resource.  Thank you, thank you, thankyou!  I will be sure to write reviews.   ~Monica

 

That was the most incredible service I've ever received.  Ordered on Saturday, received on Monday. Wow.  Thanks so much!!   ~Suzy

 

Great website, great service, great tools… your company has already persuaded me that I would do business with you again and will recommend you.   ~Elizabeth

 

Products are top notch and service is great. Keep up the good work. I have recommended you to many people who are equally pleased. Best.   ~Robert

 

Thank you.  I applaud the way you support the products you sell.  It certainly means that you have a lot of repeat customers and good recommendations from them.   ~Chuck

 

Thank you very much for excellent customer service communication.  I will be certain to rate Garden Tool Company on the Amazon website with the 5 stars you deserve!!!  They are to be complimented for listing Advertisers on their site who demonstrate such outstanding service. With sincere appreciation,  Chrystle

 

Just wanted to let you know my order arrived in good shape and at lightning speed. Thank you again for such fast service.   ~Nancy

 

Thank you for such swift processing! I received these beautiful tools today; I did not expect to receive so quickly. What a nice surprise.   ~Charla

 

My wife loved the perennial planter, and I'm sure she'll love this, too, and put it to good use as soon as spring arrives. Your company is now the first place I look for gardening tools because of your excellent service, and because of the excellent selection of high-quality tools that cover so many gardening tasks so well. Thanks for everything.   ~Jack

 

Thanks for having such a great selection of tools for a life-time gardener from Chicago.   ~Tom

 

Tools arrived safe and sound yesterday. Thank you for the excellent service. I found your site while searching for a soil scoop. Your site is very easy to use and you have an excellent assortment of tools so I am looking forward to doing further business with you. I would not hesitate to recommend your site to other garden tool enthusiasts. ~Michael

 

I wanted both of you to know how impressed my wife and I were with the service we received from your company.  We located your company, put in an order and before we could leave the computer we had confirmation from you and shortly after a notice that it was on its way. That is the best response we have ever gotten from internet sales, which we do a lot of. Thank you both for your professional and timely response. ~Richard

 

I received my order today.  I just wanted to thank you for very speedy shipment. No fuss no muss.  You were a true pleasure to do business with.  I will certainly come back again.   ~Katherine

 

Just had to respond as I was pleasantly surprised by your response. Thank you and it is so nice to experience a friendly personal note in this age of interacting with machines.  I will use your company again. I almost clicked on another well known site but choose you!    ~Ruth

 

Wanted to thank you for your prompt service and for the good products you are selling. I think your way of thanking people while also doing marketing (hand written note, biz cards, holder) make excellent sense. Good for you! I wish you both much success and will, of course, make future purchases as needed and also spread the word among my gardening friends (or shall I say, fanatics!). I SO prefer shopping from companies where there is a sense of who the owners are.   ~Myra

 

Your personal touch is reminiscent of the way business use to be conducted and it’s much appreciated.   ~Cas

 

<p">Everything about the order was good. The tool was sent to my daughter & her husband. I was kept informed about the shipping, the tool arrived quickly, they used it this fall, & I even used it when I visited them. We were so very pleased with the ordering experience from your company.   ~Dana

 

 

You are a great company to work with, and I appreciate the personal response. It makes a difference, for sure.   ~Anne

 

My order arrived in plenty if time for Christmas! I was very surprised and pleased. You get my vote for easiest to negotiate website, best customer service, and really good packaging...all details noted. I wish you much success. And of course thanks. ~Cathie

 

Thanks for the good old-fashioned customer service ethic, much appreciated.   ~Judy

 

Great service. Great products. Everything was fabulous! When/if I need other garden tools I will be buying them from your company. Thanks!   ~Ben

 

Most other sites' Terms and Agreements are tedious to read. Yours were short, sweet, to the point and fun. Thanks for taking the time to make them so!   ~Susan

 

I am very happy with my experience on your site, service, and most of all, the great quality products.   ~Elmer

 

Just wanted to thank you- your friendly and immediate service is exceptional.   ~Anton

 

I think you are fabulous, even sending me the new handle before I had returned the one that was the wrong size.  That is trust--and great service--not found often.   ~Daryln

 

I appreciate how personable you were in helping me find what I needed. I plan on using the dibbler later this week as my tulip bulbs should arrive today or tomorrow, again thank you very much.   ~Marshall

 

I love my weeder. Several years ago one of my daughters gave me a weeder but yours top it by a mile. I will only buy my garden tools from you. Service was fantastic.   ~Birdie

 

Great products, great service. What more could one ask for!   ~Joe

 

He loves his hoe and I so enjoyed my connection with you on the phone when I ordered.  Nothing you could do better on this end.  It was a pleasure doing business with you.   ~Julie

 

Your service was wonderful...friendly and fast and helpful. I don't think it could be improved; I like you just as you are…Thank you... Kay

 

The cultivator I bought was a gift for the doctor I work with. He was very happy and surprised with the gift. I was very pleased with the price quality and shipping time. I will order again.   ~Rhonda

 

The Dewitt onion hoes were perfect... phone service and shipping exemplary. Thank you!  ~Jeff

 

The products arrived quickly and were packed well. My wife put them to immediate use and tells me that they are high quality and built to last. Thanks. I will shop with you again.  ~Howard

 

We've really enjoyed the quality products from you - thanks for happy gardening times. We've always endorsed the philosophy of buying quality from the start to avoid long term frustration. Thanks!   ~John and Kathy

 

The Japanese and Korean garden tools are truly fantastic for small garden spaces and small landscape maintenance.  Service was superb! ~Dan

 

Blake and Anne - It's pure pleasure doing business with Garden Tool Company. The products are wonderful and your customer service is without parallel!  I'm a very satisfied customer and find your website very easy to negotiate.  Thanks,  Cathie

 

Buying from your company has been nothing short of fantastic.  Great communication through the whole process. Will continue to order with you.   ~Kevin

 

I love all the products I ordered. You all are my 'new' go-to folks when gardening is the order of the day--and since I love playing in the dirt, being outside and gardening trumps housework every day!!   ~Nancy

 

Fabulous, prompt, the friendliest.....simply the best service from an internet order EVER ! I cannot recommend you guys enough to all my friends !!!   ~Jan

 

Just a word of thanks for your responsiveness to any issues. Your excellent customer service makes Garden Tool Co what it is!!! It is so refreshing to find great CS and also quality products that aren't mass produced in China! You are my 'hot button' for any gardening tool needs!! Thanks for being there!! ~Maria

 

I do not mind paying for quality tools and your customer service is great. As my old tools continue to break and need to be replaced you can bet who I will contact for a replacement.  Thanks,  Kenneth

 

It's been a genuine pleasure and opportunity doing business with you. I’m grateful and I applaud your commitment to quality and service.  Many thanks and best wishes,   ~Joe

 

I really enjoyed my experience with you guys and look forward to future purchases. Nothing but compliments on my end.   ~Lynn

 

Hi, it's always nice to have a face to put to a name. You guys seem to embrace the type of one on one old school customer service that seems to no longer exist. It has been a pleasure to deal with your company in the past and this Christmas my wish list will be ordered thru your website.  Regards, Robin

 

Thanks so much.  That is the most user friendly website order I've EVER placed!!   Thank you, thank you, thank you,  Pat

 

I had been looking for quality garden tools and was lucky enough to stumble upon your site. The customer service is outstanding; the product was exactly as promised and we couldn't be happier. We have now ordered from you twice and my husband even called because one of the tools I had asked for wasn't available. He said you were extremely nice people who seemed to really care about their product, customers and service. We couldn't be more pleased and I am sorry to say don't have any ideas as to what you could do to make things better. Your website is easy to maneuver and we have given your name to several friends. I can't thank you enough for being so great to work with. We both wish you the best of luck in this economy and hope to be ordering more products in the future.   ~Rebecca

 

I belie it was Anne who helped me with my purchase and she was terrific. Helpful - cheerfful - informative.  My wife loved the garden goodies and I know I would have not made as good choices without her help. Now, if Anne could just come by and help weed.....   Thanks again, Lenny

 

I have passed around your card to some of our other workers, and several have stated they'd like to order shears for themselves.  Thank you for the excellent customer service.  It's been a pleasure working with you.  Best wishes, Ivy

 

My purchase with Garden Tool Co was probably my best internet purchase experience ever! I received personal notes to let me know that my order was received, when it was shipped (which was really! fast) and a little handwritten note with my order. Although the tools I bought are excellent and I use them almost daily, it was the sincerely friendly service and genuine gardening enthusiasm that made this such a wonderful purchase for me! Thank you so much for being so terrific!   ~Cindy

 

You folks are great!  Your service model is the best!  Thanks for all you do.  ~Greg

 

Received my order.  Thanks, I've never received a package so quickly!  Your Garden Tool Company has certainly earned my highest approval rating.   ~David

 

All tools arrived in excellent shape. They look more like works of art. I keep them under lock and key. Thanks for everything.   ~Thomas

 

Just wanted you to know that the tools came today and they are perfect!  Thanks for all your wonderful products and the fabulous customer service.   Best   ~Jan

 

I have a complaint…I received my beautifully made English rake and Swiss loppers, but now I am completely unsatisfied with my old garden tools, and I will have to replace them all with your high quality merchandise!!! This is going to cost me a bundle!

Seriously, thanks for the quick shipping. I love my new tools and will be ordering more from you. Thanks, Michael

 

My tools arrived today. I don't know what I like better, the quick service or the quality of the tools. As I expected, the tools are of the quality that can be passed on from one generation to the next.  ~John

 

The tools arrived and are VERY impressive. It was a genuine pleasure doing business with you. It was a quality experience. My very best wishes for your continued success. Thanks again, Joe

 

The weeder arrived in fine shape today.  Thank you for your prompt and courteous service! Weeds in Michigan wait for no one.   ~Nola

 

Just wanted to say Thank you for your sincere customer service and quality merchandise. My Felco pruners arrived yesterday along with my "gifts". It's always a pleasure dealing with you.   ~Robin

 

Thanks for making such great tools available.  Almost every weekend since March I've been out in the yard digging, planting, weeding, and otherwise enjoying gardening.  Having well-made tools makes it all the more fun.   ~Richard

 

Hello, I just wanted to contact you and tell you how great your tools are. I was the 2nd place winner of the Clarington Forge (Bulldog) Garden Tools. They have come in so handy this spring season. They are quality made tools that seem indestructible.  Anyway, thanks again for the win and a great product.  ~David

 

You've got an excellent website there. (And great customer service too.) Keep up the good work.  Thanks, Shane

 

FANTASTIC – what friendly (and SPEEDY) service! Thanks,  Barb

 

Just wanted you to know that the tools came today and they are perfect! I love them already..  Thanks for all your wonderful products and the fabulous customer service.  Best—  Jan

 

Keep the excellent selection of tools...there are some of us "out there" that appreciate quality!  Thank you, BA

 

Thanks for the advice!  I didn't even expect a reply before Tuesday - but I picked out a few things I want to try and placed my order today.  I really appreciate your great customer service and selection of high quality tools - such a rare thing these days!  I'm sure we'll be back for more!   ~Stephanie

 

I want to thank you so much for your great service and very prompt delivery.  I received my order today and I just LOVE, love them. I am so happy I found your website. Thank you very much, Georgina

 

The handle was just what I was looking for. Terrific product, terrific service and I will be back. Best, Clyde

 

You did a great job! The dibbler is better than the one I had before and it was shipped and arrived within days of the order. I will keep your site and when in need, I will order from you again.   ~Helene

 

I was amazed at how quickly my order arrived. You web site was so easy to navigate around that I look forward to using the Garden Tool Company in the future.  Thank you very much!  Kind regards,  Kimberly

 

Thank you for being a wonderful on-line company. I always check your web-site first before I purchase any garden item.    ~Bob

 

Really appreciate your fine service and I couldn't be happier!! Can't wait to find more things to buy from you.  Regards, Ronna

 

Hey guys, my best friend absolutely loved the gift I got her, said it was the most beautiful fork and trowel set ever and was getting special hooks for them! I'm not much of a gardener myself, but thanks so much for your excellent service and products.   ~Felice

 

I think you are doing a great job and I am very pleased with the service as well as the tools. The package felt "hand packed with care" and the tools are awesome! I will be buying a couple more soon... so keep up the good work!   ~Sue

 

I was pleased to find my order on my front steps. That was quick service!!!  I will make it a point to recommend your company to as many farmers and gardeners as I know.  Please have a nice day!   ~Hunch

 

I ordered a set of kids garden tools on May 23rd and they came today on the 24th!!!  I believe you guys are the fastest company to ship stuff out!  GREAT TOOLS...my kid just loves them.  Thanks again for a great product and fast shipping.   ~Laura

 

WOW!  Just got my order today. I don't normally write reviews but your service was exceptional and fast.  (I can't believe it but you even wrote a handwritten thank you note on the receipt?)  I do look forward to another shopping delight with your company.  Thank you.   ~Jacquie

 

Great place to buy garden tools with excellent customer service even when I had a small problem.   ~Gail

 

I can't begin to tell you how happy I am with my tools. I always looked for antique hand garden tools because they are crafted for strength and durability. Also anything else I put them through. When I lost my garden weeder somewhere in 11 ac. last year I was heartbroken. Every time I go out, I still look for it. But the weeder I have now dulls the pain of the loss of a good tool.    ~Eliza

 

Thanks so much.  You guys seem have just about the best customer service I can imagine.  I'll be sure to spread the word!   ~George

 

Keep up the good work.  I will certainly buy from you again.   ~Lee

 

I love the tools from your place. They are not only very useful but also beautiful and very sturdy. I don't know how you shipped them so fast . I really appreciate the excellent service.  Thanks,   ~Tram

 

Your company gave me the quickest most accurate transaction of any Internet company I've ordered from!   ~Angela

 

The order came so quickly and they are just what we wanted.  I haven't had such good customer service in years.  I will tell my gardening friends about you.    ~Powell

 

I don't know how I could have gardened all these years and not known about you! I am 78 and now living in southeastern Arizona, but I am still gardening. I have had several Cape Cod weeders over the years but somehow misplaced the one I was using here. Since gardening without one was not thinkable I just put the item in Google and up came your site. I was thrilled to see the one pictured and ordered it immediately. I think it came by carrier pigeon. I have to say it is noticeably better than any other I have had: well shaped handle solidly attached and a blade I don't have to ask my husband to sharpen.  I am so glad to know about you and will certainly order from you again. Thank you!   ~Susan

 

Awesome!  Love this sort of responsiveness.  Thanks for being in business!   ~Geoffrey

 

Once again...beautiful things and an uncommon customer commitment and that is the kind of thing that sets you and  your company apart from the crowd.   Thank you,   ~RB

 

What a wonderfully personal company you have. Keep up the good work.  ~Martha

 

The tools are great ... I hope to get many years of enjoyment from them and pass them on to the grandkids!   ~John

 

Thank you for the great communication and for shipping my order out so fast. The tools that you sell are very hard to find in brick and mortar stores, thanks for stocking them. Glad to support a great company like Garden Tool.Co.!   ~Michael

 

Greetings! Thanks so much for your incredibly fast service. You blow me away. I placed my order on Thursday (I think) and there it was on my doorstep on Saturday when I got home from work. I opened it immediately and headed right to the door with the new Felco and DeWit Spring Tine Hand Cultivator. You're the best! Thanks for such incredible service and great products.  -Jill

 

So glad I found your site, will certainly send more business your way. Nice to see such a personal touch from the cyber world.  -Barbara

 

THANK YOU....that was the fastest delivery I have ever had from an internet purchase. I'll keep your cards for future orders.  -Paula

 

Thank you for offering the items you do and the quick service you and Garden Tool Co. supply. Looking forward to working with you in the future.  -Dave

 

My awesome pruners arrived today.  What prompt service, amazing.

Thank you, and now please make the snow go away and the weather warm up so I can get busy using this wonderful new tool.  -Robin

 

Thank you for the personal touch in contacting me via email, as well as enclosing a note of your own to me with the tools.

 

I value such traits as I can tell, in my first experience with your company, you hold.  Traits like timeliness and communication, as well as gratefulness for business, are important and they ring through from your company!  Thank you again,  Rachelle

 

You guys are the greatest. I love the great quality and that hoe is just to cool. I've hoed everything in sight and it was so easy to use. I will be buying more of your stuff, thanks  -bob

 

Thanks so much for the super fast response! I'll absolutely be ordering from you again because I think my wife is really going to love these DeWit tools. Thanks again for the outstanding customer service.  -Jarrod

 

Received my package yesterday and I couldn't be happier! Your personal note was a great touch to the whole experience. Wish you and your business the best of luck and I'll be sure to buy from ya'll again!!  -Robin

 

I received the perennial planter this week.  It's just perfect. Not only is my Dad a gardener he also spent time in the Netherlands and is very fond of Dutch products.  He will be so pleased.   Thank you again for your attention to detail and wonderful customer service.  -Ann

 

Amazing service. I ordered the garden tool on Thursday and got it today, Saturday. Great service.  -Becky

 

I received my tools today.  Your service is impeccable and the quality of the tools appears to be even better than I expected. Thank you again for such stellar service and what appears to be a quality product.  -Teresa

 

Thank you for your personal email note!  I smiled reading your note… as I realized it is a LONG way until the next weed season.  J  I appreciate the quick service and have booked marked your webpage.  -Bonnie

 

I appreciate the prompt shipment of the order and your customer service. I thought the pictures and descriptions of the tools are very helpful and ordering was a snap.    -Sherry

 

Thanks, Blake. BTW, your website, especially the ordering page is just really neat. The client interface is unique and very pleasing to use. Great job.    -Roberta

 

Can't think of a way you could improve the way you do business. Thank you again.     -Ernesto

 

Thanks very much, and I really appreciate the personal touches you provide.  Keep up the good work, and I will spread the word to my friends who are looking for garden tools.  Have a good day.    -Lee

 

You are clearly doing something right, and I greatly admire the care and attention that you are lavishing on your customers. Naturally, it makes me want to continue to do business with you and to recommend your company and website to friends - which is precisely the point I suppose.    -JT

 

 

I could not be happier with the service and quality of the products. This will be my first stop for garden tools from now on.   - David

 

You guys are amazing. I got my order so fast! And was so happy I found these tools again. Thank you so much for everything!   - Mary

 

Your company is great. The customer service is great. I will for sure order from your company again and i recommend it to friends and fellow farmers.

keep up the great great work.

thanks so much for creating my favorite tool ever. push hoes are the best!!!

 

I thought the buying experience was great. The process was easy and seamless. The quality of the product was great. Your communication was also great. Thanks again,  -Todd

 

You are amazing. They have already arrived, and look wonderful.

 

Thank you so much; you are my favorite company in the whole world. Heather.

 

I've ordered a few products from Garden Tool Co. and have been very pleased with the website - easy to navigate and find the products I want - easy to order. The products have always been shipped promptly. Anne & Blake are so nice and always include a personal note with the shipment. Thanks for making my online shopping experience so easy.   - Jan

 

I appreciate everything about your website: the clear description of the tools, the easily navigated pages, and the friendly personal service. You have a repeat customer in me. Thanks.   - Marie

 

Just wanted to thank you for the excellent service.  I received the hoes on Saturday and couldn't believe how fast you got them to me.  My sister and I have been looking for this type of hoe for several years.  Smith and Hawkins used to sell them and then discontinued carrying them.  We were delighted to find that you had them in stock.  Yes, we love to garden and these hoe's are the best!

Again, thank you very much for the wonderful service.   - Deborah

 

I love the three tools I purchased from your website. They arrived promptly and are really nice quality... Five Stars for you, and for the tools. Thanks.   - Ellie

 

I have been very pleased with ordering tools from your company and I plan to call on you guys when the need arises again! I am not used getting personal emails from companies that I order from but I like the personal touch! Keep up the good work!

The tools are awesome,   - John

 

The Daisy Grubber Weeder arrived already. I ordered it on the weekend, and it got here on Wednesday. Good job!   - Robert

 

I appreciate the follow-up. I was extremely impressed by the entire process of purchasing from your site. You definitely strive to provide that extra bit of service and it shows.

I was even more impressed by the quality of the tools. I call them my heirloom tools as I hope they will be passed down to my daughter. Keep up the good work,  Travis

 

I just wanted to write back and let you know, I am enjoying the tools and they are perfect for what they are made for. You've got a great store! Take care and till next time,   - A.j

 

When was the last time a company contacted you after your order to find out if you liked their products and service? And, when I complained about a product, they immediately wanted to replace it with something significantly more expensive. I'll never buy tools anywhere else now that I have found Blake and Ann. Well done Garden Tool Co.!

Once again, can I say how impressed I am by your service!

Please quote me. I won't go anywhere else for tools now that I have found you!

Best,  Mary

 

I wanted to let you know that I am very pleased with the "Japanese Army trenching tool" obtained from you several days ago.  It is exactly what I have been looking for and is very useful.  In these challenging economic times it is good to see a domestic company providing good products and excellent service.  I wish you success in the future. Sincerely,   - Stanley

 

I just received my new tools. These new tools are sturdy, well crafted, with good pitch and beautiful handles. Your service is prompt and outstanding! Thank you. Sincerely,  Estella

 

U ROCKED MY WORLD YESTERDAY!!!  Thought it was Christmas day for me after receiving all my goodies. Anyway, I was having so much fun unpacking (nice pack job by the way!) pruning and digging, I did not stop to email my thanks.  THANK YOU THANK YOU!!!

I will recommend your company to anyone that is serious about getting the best in gardening gear as well as fantastic service! Sincerely,  -Terri

 

Thanks...you were very helpful. I appreciate your sending the garden tools so promptly. I like both garden tools very much and am putting them to good use.   - Louise

 

Thanks for the very quick turnaround shipping and for following through with your email– we love it when that happens! Your website, by the way, is clearly head and shoulders above others. I’m sure we’ll be doing business again with you. There’s a big wish list going. Cheers,  -Tony

 

I want to thank the Schreck's for providing such a nice online shop for gardeners. It's wonderful to find a place that offers such a great selection for those of us who are left-handed!

It's refreshing to see the owners take such a personal interest in providing excellent customer service with prompt delivery. Thank you!

 

Thanks so much, I  was so excited to see such quality tools, I had to have some for myself and daughter. The older you get and a little bit of arthritis sets in, you really appreciate a well made and well balanced tool. I love your site and will continue to tell family and friends about it. Thank you so much for the email and friendly service,  -Anne

 

There was a little mix-up about the order, and I was only sent one of each instead of two. You couldn't have been more gracious when I left a message. I couldn't believe how quickly both orders arrived. I am a huge fan of your-- both of the quality of your products and of your service-- and have recommended you to friends. -Heather

 

Many thanks!  Your company has been a delight so far.  Great web site, easy to order, great descriptions, pictures, etc. for the various tools and your personal thank you to boot.  As a company owner myself – I am impressed. -Chris

 

You're company is great. I was so thrilled to find a source for Bulldog Tools in the US. It was easy enough to find you with a little research under bulldog tools. Shipping was reasonably quick and not to expensive. Thanks i'm loving using the tools,  -Julie

 

Hi there, I wanted to let your company know that I am really happy with my new tools and with your service. Thanks, Kelly

 

Thanks for the great service! Rake came Tuesday in perfect condition and has already been put to use! Thanks for carrying these wonderful English tools. I'd pretty much given up ever finding it again. Have a great season!  -Jill

 

The spade arrived yesterday and it's wonderful!  In these days of flimsy tools, it's nice to see something that you know won't bend or break off with the least bit of strain. I'll be sure to keep your site on my "bookmark" list. Thank you ever so,  -Karen

 

I haven't been able to find such good quality garden tools at stores around here, so I'm glad to have found your website. Great customer service too. Thanks!   - Candace

 

I have to say thank you for your personal attention. I'm thoroughly impressed and will be a customer for life. I'm just a home gardener and my purchases won't amount to much, but I've always been willing to pay for quality and always respond to this sort of service. Thanks again,  -Scott

 

I appreciate the prompt, hands-on approach which you folks use in operating your business. It appears you have excellent products and you really keep your customers informed. Thanks,  -Tom

 

I have been telling family and friends b/c this buying experience has been flawless and I thank you so very much.  I hope you can continue despite the trying economic times. All the best,  -Dana

  

I was delighted to find your website when I searched for a garden fork to replace my "big box knockoff" that recently broke trying to dig up asparagus roots.  Seeds of Change carries the same Clarington Forge items but I really like being able to send my business to folks like you and Anne.  Nice website, great products, and real folks making a living filling a specific niche - that's a plus in my book. Anyway, it's nice to see home folks doing well, and a pleasure doing business with you. Cheers,    Kay

 

"where have I been all these years".....it's always been a shovel.....lifting earth!!! instead of forking the soil and breaking it up,,,,aerating, etc. AS  I look at your Store I can see a 32 inch spade calling my name.....told a client about your store...John

 

Could not find that tool anywhere so I bought 3. My wife had lost hers so now she has a new one, a spare and one we gave away as a present to another gardener who admired it.  Aloha, Tom

 

I have been extremely satisfied with the service you have provided. my sister loves her gifts and they arrived before her b-day. as an avid gardener, i'm really impressed with your selection of tools. Thanks!  Pete

 

Got my Cape Cod Weeder. Love it. Thrilled with your fast, friendly service and high quality. Eager to write a super review. Please send link for doing so. -Ann

 

You project a great attitude and I've enjoyed your personal touch like the hand written thank you on the invoice. One problem with Clarington Forge tools is that one lasts a lifetime - no planned obsolescence here! If I need another CF tool, I'm calling you. I'm well satisfied with the product and with your company.  May all success and happiness be yours. Best wishes,   Francisco

 

The site is great - easy to navigate, great tools and definitely like the e-mails.  -Tommy